At Seonul, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit seonul.com or purchase our products. By accessing our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you use seonul.com, we may collect personal and non-personal information. This may include your name, email address, phone number, shipping address, and payment details for processing orders. We may also collect browsing information such as IP address, device type, and cookies to enhance your shopping experience.

2. Use of Information

The data we collect is used solely for providing and improving our services. We may use your information for purposes such as:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to queries.
  • Sending order confirmations, invoices, or shipping updates.
  • Sharing promotional offers, newsletters, or product updates (only with your consent).

3. Payment & Security

All online transactions are processed securely through trusted payment gateways. We do not store sensitive details such as your debit/credit card number or CVV.

  • Payment gateways may collect and process your details independently.
  • COD (Cash on Delivery) orders do not require online payment information.
  • We employ security measures such as SSL encryption to protect your personal data.
  • Despite best efforts, no system is 100% secure; you share data at your own risk.

4. Cookies & Tracking

To enhance your experience, seonul.com uses cookies and tracking tools.

  • Cookies help us understand customer preferences and improve site performance.
  • Tracking pixels may be used for advertising campaigns and analytics.
  • You may disable cookies in your browser settings, but certain website features may not function properly.
  • Third-party tools like Google Analytics may also collect data for insights.

5. Sharing of Information

Seonul does not sell, trade, or rent your personal information to third parties. However, we may share limited data with:

  • Delivery partners (Shiprocket, Delhivery) to complete shipping.
  • Payment gateway providers to process secure transactions.
  • Marketing or analytics tools to improve services.
    We ensure that all third parties adhere to strict confidentiality and data protection measures.

6. Your Rights

As a customer, you have full control over your personal data.

  • You may request access to the information we hold about you.
  • You can ask us to correct, update, or delete your personal data.
  • You may unsubscribe from promotional emails at any time.
  • For data removal requests, kindly email us at support@seonul.com.

7. Changes to Privacy Policy

Seonul reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with the updated date. We encourage customers to review this policy periodically to stay informed about how their data is being used and protected. Continued use of our website after changes indicates acceptance of the updated policy.

8. Contact for Clarification

If you have any questions or concerns regarding this Privacy Policy, please contact our support team:

Email: support@seonul.com
Address: E -2/10, 3rd floor, sec 85,
faridabad, Haryana