Thank you for shopping with SEONUL. We work hard to ensure fast delivery, safe packaging, and a smooth return experience for all customers. Please read our Shipping & Return Policy carefully before placing an order.
📦 Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.
You will receive an email/SMS confirmation once your order is shipped.
2. Shipping Duration
Delivery time depends on your location:
Location
Estimated Delivery Time
Metro Cities
3–5 business days
Non-Metro Cities
5–7 business days
Remote Areas
7–10 business days
Delays may occur due to unforeseen circumstances such as weather, courier delays, or festive seasons.
3. Shipping Charges
Shipping charges (if any) will be displayed during checkout.
Free shipping may be offered on special promotions or minimum order value.
4. Order Tracking
Once your order ships, you will receive a tracking link via email/SMS. You can track your package in real time using the link provided.
5. Wrong Address or Failed Delivery
If the address provided is incorrect/incomplete or if the package is not accepted by the customer:
The order may be returned to us.
Re-shipping charges may apply for second delivery attempts.
↩️ Return & Refund Policy
1. Eligibility for Returns
Due to the nature of skincare products, we only accept returns if:
You receive a damaged, leaking, or defective product.
You receive the wrong product.
To qualify for a return:
Product must be unused and in original packaging.
Return request must be raised within 48 hours of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Used products
Opened packaging
Products without original box/seal
Items purchased during sale or with discount codes (unless defective)
