Welcome to Seonul.com. By accessing our website and purchasing our products, you agree to comply with the following Terms & Conditions. Please read these terms carefully before making any purchase, as they govern your use of our website, services, and products.

1. Eligibility & Acceptance

By placing an order on Seonul.com, you confirm that you are at least 18 years old or using the site under the guidance of a parent or legal guardian. These Terms & Conditions form a legally binding agreement between you and Seonul, and your continued use of the website constitutes acceptance of these terms.

2. Product Information & Pricing

We strive to ensure all product information, pricing, and descriptions displayed on our website are accurate. However, errors may occasionally occur. Seonul reserves the right to correct pricing mistakes, update details, or cancel any order placed under incorrect information. Prices are subject to change without prior notice, but confirmed orders will not be affected.

3. Orders & Payments

All orders placed on Seonul.com must be paid for using our approved payment gateways or Cash on Delivery (COD).

  • COD is available for all eligible orders across India.
  • We do not require any minimum order value to make a purchase.
  • Sensitive payment details such as card numbers are not stored on our servers.
  • Orders may be canceled if fraudulent activity, incomplete details, or stock unavailability is detected.

4. Shipping & Delivery

Seonul aims to deliver products in a timely manner through trusted delivery partners such as Shiprocket and Delhivery.

  • Standard delivery timeline is approximately one week from dispatch, depending on location.
  • Customers will be notified with tracking details once their order is shipped.
  • Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.
  • Free shipping offers or promotions may be introduced at our discretion.

5. Returns & Refunds

Customers may request a return or refund within 7 days of receiving their order. To be eligible, products must be returned in their original condition.

  • Returned items must be unused, unopened, and not broken.
  • Products must be sent back in their original packaging.
  • Certain hygiene-sensitive products may not qualify for return once opened.
  • Requests beyond the return window will not be entertained.

6. Refund Process

Refunds will be processed once the returned product is inspected and approved.

  • Refunds are always issued to the original payment method used during purchase.
  • In case of COD orders, refunds will be transferred via bank account details provided by the customer.
  • Refund processing may take 5–7 working days after product inspection.
  • Seonul does not provide store credit unless specifically mentioned in promotional campaigns.

7. Intellectual Property & Liability

All content on Seonul.com, including product images, brand logos, and descriptions, is the intellectual property of Seonul. Any unauthorized reproduction, copying, or use of this material is strictly prohibited. Seonul shall not be held liable for allergic reactions, dissatisfaction with results, or misuse of products. Customers are advised to check ingredient lists and follow instructions carefully.

8. Governing Law & Contact

These Terms & Conditions are governed by the laws of India, with any disputes subject to the jurisdiction of Thane, Maharashtra courts. For queries, clarifications, or assistance, you may contact us directly:

Email: support@seonul.com
Address: E -2/10, 3rd floor, sec 85,
faridabad, Haryana